Event Calendar
The New York / New Jersey / Connecticut chapter of AVIOS was launched on June 3, 2005. The goal of local AVIOS chapters is to create the opportunity for people with interest in speech technology to meet, network, and stay abreast of new developments in the area, by holding monthly or bi-monthly meetings.
Chapter meetings have been conducted periodically since mid 2005 with meeting summaries and proceedings available at the following links:
- June 3, 2005
Hosted by IBM Research.
Presentations: Speech Technology: Transcription, Captioning, and Beyond
This meeting included overviews on speech technology status and vision from IBM researchers, and presentations from universities and museums that are using speech recognition technologies to create accessible user environments. Proceedings available, based on stenographic transcription.
- September 26, 2005
Hosted by IBM Research, Yorktown Heights
Presentations:
- Conversation with Virtual Agents in the Contact Center
David Lubensky, Manager, Contact Center Solutions, IBM Research
- December 8, 2005
Hosted by: IBM,
590 Madison Avenue, NYC
Presentations:
- Solving Document needs with ASP Services (Server-based speech recognition)
Dr. James Maisel, President, ZyDoc
- Pacific Gas and Electric- How Speech in the call center improved customer satisfaction, caller take rate and first call resolution
Ms. Shelli Feigenbaum, Senior Manager, Nortel
- Local Chapter Summit
Hosted by:
SpeechTek West
Tues, January 31st
Pacific Concourse 1, on floor below street level
- March 28, 2006
Hosted by: Nortel, 320 Park Avenue
Presentations:
- How to Create a Compelling Customer Experience
Elaine Cascio, Vice President, Vanguard Communications Corp
Customer experience is the next competitive battleground. Good service isn't enough anymore - companies need to truly differentiate themselves through clear strategy that drives the customer experience. Many companies don't give much thought to the importance of having the IVR, contact center, retail locations, website, kiosks, advertising, written materials and correspondence match the overall company brand, image and values. We'll look at ways to create a consistent experience no matter how customers contact you, some examples of good - and not so good - customer experiences, and the role speech plays in enhancing the customer experience.
- Overcoming the Difficulties of Names
Murray Spiegel, Ph.D, Director, Speech Applications Research, Telcordia Technologies
A key feature of useful speech recognition services is name recognition accuracy - autoattendants, voice dialers and routing systems all depend on accurate recognition of names. If recognizers don't predict how names are pronounced with their full variability - when the pronunciation for Casimir Skrzypczak is a wild guess, the prediction for Alyssia Chaoui is wrong, or the location variants for Bogota , Piaget or Quabeck are unknown - unsatisfactory performance is the result.
Telcordia's name pronunciation package reduces error rates for many players in the speech market. Developed over more than 20 years, the software package has unparalleled accuracy for the millions of names of people, places and businesses found in the US . We'll describe the research behind its development, and its flexibility that adapts to any speech engine on the market.
(Presentations available)
- Local Chapter Summit
Hosted by:
SpeechTek East
Monday, August 7th, 2006
Times Square Room; 7th Floor
- Dec 12, 2006
Hosted by: IEEE, Piscataway, NJ
Presentations:
- June 26, 2007
Hosted by: IBM
590 Madison Ave., Room 1219
Speakers:
- Dr.Phil (Shinn) will introduce and demonstrate an open-source speech application design toolkit, The VUID Toolbox. It consists of custom Visio stencils, Visual Basic macros and Python scripts that make designing and testing speech apps fun! Dr. Phil is a VUI designer and speech scientist with Genesys Telecom Labs, an Alcatel-Lucent company. He has designed and built 'scads' of speech apps, and started the Yahoo Voice User Interface Designer's group (groups.yahoo.com/groups/vuids).
- Dr. Harry Baldinger is a podiatrist, and also runs a company providing a web-based EMR (electronic medical records) and PM (practice management) to physicians of all specialties. Speech recognition/transcription has remained a very important component of the EMR, allowing doctors to document their patient visits faster and more completely than any other input method. Dr. Baldinger will discuss Integration of speech recognition and transcription into EMR (electronic medical records) What are the EMR requirements, and how should they best be achieved?
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