Conversational Interaction Conference 2017 Presentations

Monday, January 30  |  Track 1: Trends and applications

OPENING KEYNOTE: Conversational Interfaces and the Future of Customer Interaction

Sunil Vemuri, Product Manager, Google Assistant, Google (presentation not available)

Digital assistants and bots: A range of options

 

Customer service: Automation with natural language

 

Building bots and digital assistants for the messaging services and home devices

  • Emerging Conversational UI Design Patterns, Paul Cutsinger, Head of Alexa Voice UX Education, Amazon (presentation not available)

  • Bots: What, Why, How, Beerud Sheth, CEO, Gupshup

 

Digital assistants in customer service

Options in user interface design

The voice and personality of your application

Tuesday, January 31  |  Track 1: Trends and applications

 

Bot strategies in customer service

 

Customer service with natural language

 

Digital Assistants in the Enterprise

 

Major trends in conversational applications

  • The Future of Conversation UI, Vera Tzoneva, Global Product Partnerships, Google Assistant (presentation not available)

  • Voice in the Vehicle: the Next Frontier, Lisa Falkson, Lead Voice UX Designer, NextEV

 

Case studies: Conversational apps

 

Fitting the context of the natural language interaction

 

Interactive advertising and conversations with customers

 

Monday, January 30  |  Track 2: How to do it right

 

Alternatives in natural language processing

 

Building "bots" for messaging applications

 

Building natural language applications

 

Putting it all together

Creating effective Conversational User Interfaces

Practical considerations in building conversational systems

Tuesday, January 31  |  Track 2: How to do it right

Automating a conversation: Approaches to a full dialog

 

Your assistant in the home

 

Analytics: Understanding and categorizing user behavior

 

Making text entry on mobile devices more efficient

 

Building conversational systems

 

Natural language tools

 

Options you should know about