
The Applied Voice Input Output Society

Conversational Interaction Conference 2017 Presentations
Monday, January 30 | Track 1: Trends and applications
OPENING KEYNOTE: Conversational Interfaces and the Future of Customer Interaction
Sunil Vemuri, Product Manager, Google Assistant, Google (presentation not available)
Digital assistants and bots: A range of options
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Smooth Interaction - why less is more even for conversational interfaces, Peter Boda, Creative Director, Infosys Ltd.
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Smart Bots for Frustration-Free Ordering: Balancing Conversational with Buttons, Ashu Dubey, Co-Founder and CTO, 12 Labs
Customer service: Automation with natural language
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Unified Dynamic Data as the Keys to Omnichannel Engagement, Tim Prugar, Account Executive, Next Caller
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Hey Siri, should I have my own branded Intelligent Assistant?, Jay Wilpon, Senior VP, Natural Language Research, Interactions
Building bots and digital assistants for the messaging services and home devices
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Emerging Conversational UI Design Patterns, Paul Cutsinger, Head of Alexa Voice UX Education, Amazon (presentation not available)
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Bots: What, Why, How, Beerud Sheth, CEO, Gupshup
Digital assistants in customer service
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Natural language options in customer service, William Meisel, President, TMA Associates
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Blending Self-Service and Assisted Service to Deliver Effective Customer Service, John Heater, World Wide Head, Cognitive Innovation Group, Nuance
Options in user interface design
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Cheap & Cheerful - Multimodal UX in the Agile Era, Ann Thyme-Gobbel, VUI Design Lead, D+M Holdings
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Connecting Humans and the Internet of Things, Diego Ventura, Founder and CEO, noHold, Inc.
The voice and personality of your application
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Talking back: Give your application personality through voice, Dan Bagley, CEO, Cepstral
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Are Friends Electric: Robots, Intelligent Assistants and Personality, Wally Brill, Principal Consultant, 21 CONTACT
Tuesday, January 31 | Track 1: Trends and applications
Bot strategies in customer service
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How to Build Bots Customers Will Rely On and Love, Karthik Raghunathan, Director of Research, MindMeld
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Does my bot need a VUI?, Cathy Pearl, Director of User Experience, Sensely
Customer service with natural language
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Expectations vs. Reality: Observations of Edward in the Wild, Lisa Michaud, Data Architect, Aspect Software
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Speaking to companies, building experiences that don't suck, Nico Acosta, Director of Product - Voice, Twilio
Digital Assistants in the Enterprise
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Adaptive Role-based Enterprise Assistants: Frictionless interaction with rapidly evolving digital workspace, Raj Tumuluri, Principal, Openstream
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Conversational assistants in the Enterprise, Vinay Dwivedi, Product Management Director, Oracle
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Pardon My French & Other Adventures on the Road to Enterprise Voice, Editt Gonen-Friedman, Product Owner, Oracle Voice, Mobile Applications, Oracle
Major trends in conversational applications
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The Future of Conversation UI, Vera Tzoneva, Global Product Partnerships, Google Assistant (presentation not available)
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Voice in the Vehicle: the Next Frontier, Lisa Falkson, Lead Voice UX Designer, NextEV
Case studies: Conversational apps
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Case study: Fixing DSL connection issues using a mobile digital assistant, Ole Heydekamp, Creative Director, Deutsche Telekom Design
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Conversational Interaction in Video Games, Leslie Spring, CEO, Cognitive Code
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Building voice enabled web and mobile applications: a case study in 9 weeks, Marie Meteer, Associate Professor, Brandeis University
Fitting the context of the natural language interaction
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Bringing Voice and Artificial Intelligence into the Connected Car, Eric Montague, Senior Director Product Marketing & Strategy Automotive, Nuance Communications
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Conversational Interactions with Watson, Pablo Grodnitzky, IBM Watson, SaaS Leader, IBM
Interactive advertising and conversations with customers
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Persona defines the Brand (if not the other way around), Marcus Graham, Founder & CEO, GM Voices
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Customer Conversations Driven by AI - The Impact this New Channel Will Have on Customer Experience and the Contact Center, Monique Bozeman, Marketing Consultant/Analyst, Monique Bozeman Consulting
Monday, January 30 | Track 2: How to do it right
Alternatives in natural language processing
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Conversations Have No Errors, Nandini Stocker, Conversation Design Lead, Google (presentation not available)
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Obstacles to Effective Conversation, Bruce Balentine, Chief Scientist, Enterprise Integration Group
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A pragmatic approach to bot development, Prasad Velamuri, Co-Founder, VoiceMonk
Building "bots" for messaging applications
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The Best Way to Bring Bots to Life, Omar Siddiqui, CEO, Kiwi, Inc / Sequel
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Build a Python Powered Slackbot with the VUID Toolkit, Phil Shinn, Senior UX Consultant, Voxgen
Building natural language applications
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Interacting with Intelligence, Phil Cohen, Chief Scientist, VoiceBox Technologies
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Providing Context with Vibes, Debra Cancro, CEO, VoiceVibes, Inc.
Putting it all together
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Standards for Virtual Agents, Deborah Dahl, Principal, Conversational Technologies
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Yesterday’s Enterprise - VUI design lessons from yesterday’s IVRs applied to today’s conversational IAs, Ann Thyme-Gobbel, VUI Design Lead, D+M Holdings
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Is voice on hardware worth it?, Leor Grebler, CEO, UCIC
Creating effective Conversational User Interfaces
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The Balancing Act: Writing Naturally for an Unnatural Voice, Margaret Urban, Senior Interaction Designer, Google (presentation not available)
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The path to the CUI is heavily mined and booby-trapped, Wolf Paulus, Principal Engineer, Intuit
Practical considerations in building conversational systems
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Usability Testing for Interactive agents, Nava Shaked, Engineering Faculty, HIT , Israel
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Teaming Up with Major Voice Tech Brands: Rules for Playing Nice, Manpreet Singh, President, TalkLocal
Tuesday, January 31 | Track 2: How to do it right
Automating a conversation: Approaches to a full dialog
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Dialog Quality Assessment: a Tool for Measurement and Classification of Dialog Management Systems, Emmett Coin, Industrial Poet, ejTalk
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Conversational Commerce, Huma Shah, Research Fellow, Coventry University, UK
Your assistant in the home
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Using Voice to Empower the Modern Connected Smart Home, Kenn Harper, Vice President, Devices & Ecosystem, Nuance Communications
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Kids and Speech Recognition: Our early observations testing Google Cloud Speech and IBM using kid's speech, Tim Connelly, CEO and Co-Founder, Siliconic Home
Analytics: Understanding and categorizing user behavior
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Why the voice of your customer is the most important data you’ll ever analyze, Stephen Fletcher, Director, Artificial Solutions
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What Religion is Hello Barbie? Regulatory and Ethical Journeys in Conversational AI and Big Data, Robert Harris, President, Communications Advantage Inc.
Making text entry on mobile devices more efficient
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Mobile Keyboard Input, Francoise Beaufays, Principal Scientist, Manager, Google (presentation not available)
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Mobile Voice Interaction for Outdoor Workers: Case Study in Agriculture, John Swansey, Chief Design Officer, AgVoice
Building conversational systems
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"Are You Sitting Down?": the Cooperative Principle in VUI Design, James Giangola, Creative Lead, Conversation Design & Voice Direction, Google (presentation not available)
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Creating task and enterprise-specific Intelligent Assistants for Healthcare, Charles Jankowski, Independent Contractor
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The magic formula of time and engagement for a long term brand chatbot, Tim Rodgers, Founding Partner, +rehabstudio
Natural language tools
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Building Cross-platform Conversational User Experiences, Ilya Gelfenbeyn, Product Manager, API.AI at Google (presentation not available)
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Why Are We Talking? How the Purpose of Conversation Impacts Bot Design, Sondra Ahlén, Principal VUI Consultant/Owner, SAVIC
Options you should know about
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Putting the VUI in your GUI, Courtney Caldwell, UX Writer, Google (presentation not available)
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Now Trending: Voice Biometrics, Advait Desphande, Sr. Product Manager, Security and Biometrics , Nuance Communications
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Intonation and Conversational AI, Joseph Tyler, Linguistic Advisor, ObEN, Inc