
The Applied Voice Input Output Society

Conversational Interaction Conference 2018 Presentations
Monday, February 5 | Track 1: Trends and applications
Keynote: What are the limits of speech recognition accuracy?
Xuedong Huang, Technical Fellow, Microsoft AI and Research, Microsoft (presentation not available)
Digital assistants and bots: A range of options
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The State of Conversational Interfaces, Yann Motte, VP of Strategy & Business Development, Nuance Communications
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The branded company digital assistant: Its role and evolution, William Meisel, President, TMA Associates
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Conversational Interactions with Your Car, Tom Schalk, Vice President, Voice Technology, SiriusXM
Automating customer service
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Kasisto Case Study – Changing the Face of Banking, Dror Oren, Chief Product Officer and Co-Founder, Kasisto
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Integrating natural language understanding with applications, Deborah Dahl, Principal, Conversational Technologies
Options in developing a conversational assistant
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Natural Language: designing the voice interface of tomorrow, Eduardo Olvera, Director of User Experience, Nuance Cognitive Innovation Group
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Care and Feeding your Virtual Assistant, Richard Miller, Ph.D, Architect, Oracle Engagement Cloud
Digital assistants in customer service
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Case study: Multi-channel troubleshooting assistant, Ingmar Kliche, Senior Project Manager, Deutsche Telekom
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Virtual assistants in customer service, George Skaff, Vice President of Worldwide Marketing, Enterprise Division, Nuance Communications
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A time to reinvent chatbots, Praful Krishna, CEO, Coseer
Options in user interface design
Natural language interaction doesn't stand alone. It can be supported by GUIs and other options.
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Multimodal dialog systems for language learning, Vikram Ramanarayanan, Research Scientist, Educational Testing Service
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Balancing Human Senses: The Key to Natural, Intuitive Augmented Reality?, Catelyn Orsini, Voice Interface Architect, Plantronics
The voice and personality of your application
The quality, naturalness, and "personality" of speech from an automated system can be a major determinant of its effectiveness.
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The voice of your application, Dan Bagley, Executive Chairman, Cepstral
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Branded TTS voices for multi-domain virtual agent IVR, David Teeple, Senior Linguist Manager, Speech Morphing, Inc.
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Affect in Bot Conversations, Wolf Paulus, Principal Engineer, Intuit
Tuesday, February 6 | Track 1: Trends and applications
Making workers more efficient
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Analytics Powered by Conversation, Adrien Schmidt, CEO, Bouquet
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Mobile Voice Interaction for Outdoor Workers: Updated Case Study in Agriculture, John Swansey, Co-founder and Chief Design Officer, AgVoice
Options in natural language automation
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Abandon These Design Patterns to Build Better Conversational Experiences, Cami Williams, Senior Alexa Evangelist, Amazon
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Using the Technology of Conversation to Build Better Technology for Conversation, Peggy Szymanski, Conversation Analyst, IBM Almaden Research Lab
Customer service with natural language
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Effortless Customer Care Utilizing AI and Human Understanding, Michael Johnston, Director of Research & Innovation, Interactions
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Overcoming Barriers to Conversational Customer Care, Matthew Shomphe, Convergys
Digital Assistants in the Enterprise
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Conversational AI: What we’ve learned from millions of AI conversations for thousands of customers, Sid J Reddy, Chief Scientist, Conversica
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Retail’s Impending Demise: are the rumors greatly exaggerated? How Theatro is using speech technology to transform brick-and-mortal retail, Jesse Montgomery, Senior Speech Technologist, Theatro Labs
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Enterprise Digital Assistants Patterns & Use Cases, Editt Gonen-Friedman, Product Owner, Natural Language Interfaces, Oracle CX Cloud Mobile, Oracle Corporation
Keynote: Using Voice to Transform Retail, Andrew Sun, VP of Strategic Partnerships, Walmart
Carrying on the Conversation
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Amazon Alexa: What, why, and why now?, Christina Meyer, Senior UX Designer, Alexa Skills Kit (ASK) team, Amazon
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Would You Care to Try a Chardonnay?, Lisa Michaud, Director, Natural Language Processing, Aspect
Fitting the application: Differences driven by the environment and the user
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Aspects of Virtual Assistance for the Elderly, Nava Shaked, Faculty, HIT- Holon Institute of Technology
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Chatbots from First Principles, Tim R. Connelly, Founder, CEO/CFO, Siliconic Home
Challenges in conversational interaction
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On Making the Web Voice Friendly, Vinita Atre, UX, Associate Designer, Witlingo
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Bot-to-Bot Conversations - Automated Testing for Empathetic Interaction in Healthcare, Peter Boda, Co-Founder and Head of Patient Experience, lumila.us
Monday, February 5 | Track 2: How to do it right
Building digital assistants for home devices
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Your Voice Assistant in the Home, Eduardo Olvera, Director of User Experience, Nuance Cognitive Innovation Group
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On Product Managing the Launch of an Alexa Skill, Navya Nayaki Yelloji, Product Manager, Witlingo
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The Easiest Way to Create an Alexa Skill or Google Action, Diego Ventura, CEO and founder, noHold
Speech Recognition and natural language technology
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Cognitive Architectures: The Third Wave of Conversational Agents, Peter Voss, Founder and CEO, AGI Innovations Inc
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Capturing Voice Characteristics in a conversational interface, Brian Garr, Chief Revenue Officer, GoVivace
Creating an effective user experience
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Prosody for Conversational Discourse, Joseph Tyler, Conversation Designer, Sensely
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Making Good Conversation: Tips for Bots and Their Humans, Sondra Ahlén, Principal VUI Consultant and Owner, SAVIC
Delivering what users want
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What you need to know about training the digital virtual agent, Brett Knight, Digital Product Manager, United Services Automobile Association (USAA)
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10 Key Learnings From Having Built more than 100 Chatbots, Aakrit Vaish, Co-Founder & CEO, Haptik
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Multi-Factor Voice, Leor Grebler, CEO, UCIC
Creating effective Conversational User Interfaces
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Setting Up Your Bots for Conversational Success, Rurik Bradbury, Global Head of Conversational Strategy, LivePerson
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It’s not just how you say it, it’s what you say: Improving response generation in conversational agents, Marie Meteer, Associate Professor, Brandeis University
Building conversational systems in difficult environments
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Hands-Free Computing - Real World Devices using Voice, Chris Parkinson, Chief Technology Officer, RealWear
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Talking Heads are Invading Your Car, David Colleen, CEO, SapientX
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Creating High-Fidelity Conversations in a Low-Fidelity Environment, Cathy Pearl, VP of User Experience, Sensely
Tuesday, February 6 | Track 2: How to do it right
Speech recognition in difficult environments
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Harnessing Signal DNA: Bringing AI to the Cocktail Party, Hamid Nawab, Chief Scientist, Yobe
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Designing Conversational AI Devices in a Day, Saleel Awsare, Vice President and General Manager, Audio and Imaging Business, Synaptics
Building conversational systems
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Conversational building blocks, what it takes to build great conversational experiences, Nicolas Acosta, Director of Product, Twilio
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Using Analytics to Personalize the Conversation, Stephanie Laureys, Director of Client Services, Versay Solutions, LLC
Naturally! Not so easy
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How to save time optimizing bots, Ofer Ronen, General Manager, Chatbase
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Wanted: Conversational UX Designers, Bob Moore, Research Scientist, IBM Research-Almaden
Panel: Dialog Management as a Key Technology for Conversational Systems (presentation not available)
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Ilya Gelfenbeyn, Lead Product Manager, Dialogflow at Google
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Alborz Geramifard, Machine Learning Manager at Amazon
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Nirmal Mukhi, Master Inventor at IBM Watson Education
Building voice-interactive systems
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Deploying Speech Recognition and Biometrics in Consumer Electronics...what we learned in real world experience, Locke Chastaine, Director of Licensing & Corporate Counsel, Sensory
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Voice in Autonomous Vehicles, Lisa Falkson, Voice User Interface Expert, Consultant
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Successful Use of Conversational Systems in Education in Asia, David Topolewski, CEO, Qooco
Natural language tools: A wide range of options
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Linguistic vs machine learning? Why the real winner is a mixed approach, Zachary Wilkins, Senior Computational Linguist, Artificial Solutions
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Got Data? The Importance of High-Quality Data for Building Effective Language-Based Solutions, James Lyle, Director, Custom Linguistic Solutions, Appen
Options you should know about
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Next frontier in Interactive Advertising, Jagadish Nomula, CTO, Voicy.ai
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Why broader language understanding matters in vertical applications, Eugene Joseph, Founder and CEO, North Side Inc.
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Multi-modality and Trust In Conversational Interfaces, Mark Stephen Meadows, Founder & CEO, Botanic Technologies