
The Applied Voice Input Output Society

Mobile Voice Conference 2010 Presentations
Track 1: Business
A101: Patient Policies
Marie Meteer, Speech Technology Consortium – Building the Prior Art Library to Enable Better Patent Application Examinations
Jason L. Peltz, Patent Strategy: Considerations in Filing a Patent Infringement Suit and in Defending such a Suit
Ria Farrell Schalnat, Reexamination – An Alternative to Litigation
Mark Powell, United States Patent & Trademark Office – How You Can Work With Us
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A103: Voice Sites: Directory Assistance and More
Sanjay Krishnamurthy, The Perfect Storm: Speech Recognition, Social Networking and Productivity
Anupam Jain, The Spoken Web: Using the Voice Channel
Bill Meisel, Voice Sites: Return of the “Voice Web”?
A105: The Voice Interface on Mobile Phones
Mazin Gilbert, The Art of The Possible in Mobile Voice Search
Ariel Freidenberg, Mobile Voice Biometrics
Adam Cheyer, Siri: A Speech-enabled Concierge At Your Service
William Crossman, Goodbye Text, Hello Global Conversation
A107: Hosted and Managed Options for Customer Service
John Amein, Hosted or Premise…You’ve Got Options!
Irv Shapiro, Hosted Services — Reconnecting the Far-Flung Workforce
Dena Skrbina, Clouds in the Forecast for Enterprise Solutions
A109: Voicemail-to-text and Voice Notes Services
Sunil Vemuri, A Whisper in Your Ear: How Productivity Devices and Apps Are Changing the Way We Live
Jamie Siminoff, Voicemail-to-Text Drives Enterprise Productivity
Marcello Typrin, Mobile Speech: Unlocking the Personal Phone’s Full Potential
Shree Madhavapeddi, Voice to Text Services: Taking the Global Carrier and Enterprise UC Market by Storm
A201: Making Customer Service More Effective
Marsal Gavalda, Cross-Channel Real-Time Awareness
Peter Krogh, All-Mode Application Architecture Meets the Need
Christy Murfitt, How the Growth of Proactive Notifications on Mobile Devices is Building Overall Acceptance of Automated Customer Care Channels
Charles Lee, Smart Phone Integration for Mobile Customer Care
A203: The Evolution of Customer Service
Mayur Anadkat, Adding Visual Interaction to a Self-Service Voice Portal
Amy Livingstone, Emerging Technologies in Mobile Customer Care
Gregg McMullen, Evolving Customer Service in an Increasingly Mobile World
A205: Speech-based Applications for Mobile Phones
Patrick Ehlen & Michael Johnston, Situated Multimodal Interaction for Local Search
Melvyn Hunt & Yoon Kim, An iPhone App to Help Travelers Find Their Way in the Tokyo Region
Scott Taylor, Innovations in Mobile Speech
Dan Miller, Mobile Speech: Unlocking the Personal Phone’s Full Potential
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A207: Call Routing and Flexible Navigation in Customer Service
Raj Tumuluri, Portable Multimodal Mobile Enterprise Applications
Dr. Joachim Stegmann, Applications of Speech-to-Text in Customer Service
Silke Witt-Ehsani, Dialog Strategies for Multi-Parameter Search
Peter Trompetter, Improve Customer Satisfaction with Natural Language Call Routing and Application Navigation
Track 2: Technology
B101: Tools for Developing Call Center Applications
Karen Owens, Thinking Inside the Box: Streamlining VUI Design Documentation
Mary Constance Parks, Storyboarding for Voice
Jose de Castro, How to use Web 2.0 Technology to Make Your Application Sparkle
Ahmed Bouzid, Experience with Some Novel Server-Based Speech Recognition Services
B103: Effective Designs for Automated Customer Service
Silke Witt-Ehsani, Caller Response Time Patterns in Spoken Dialog Systems
Mike Monegan, Help! Using Predictive Models to Handle Struggling Callers and Decrease Call Duration
Peter Leppik & Susan Hura, Seeing the Forest and the Trees: Towards a Comprehensive Usability Testing Method
B105: Unifying Communication with Speech Technology
Todd Carothers, Seamless Connectivity – It’s What the Customer Wants and the Industry Needs
Jeff Dworkin, Beyond Speech: Bringing Multimedia to Customer Self Service Interactions
Adam Kalsey, Unified Communications and Security: What Do You Need to Know
B107: Effective Designs for Mobile Speech Interfaces
Tim Paek & Andrew Kun, Automotive Speech Interfaces: Design Implications from Academic Research
Michael Johnston, Rapid Prototyping Mobile Voice Applications using EMMA
Bill Byrne, Solving New Design Dilemmas in Multi-Modal Mobile UIs
Dovid Coplon, Preparing for Mobile VoIP: Steps to Ensure Your Enterprise is Ready
B109: Effective Use of Speech Technology
Emmett Coin, Table Talking
Melvyn Hunt, Techniques for Fast and Accurate Spoken Selection of Items in Large Databases
Paolo Baggia, Recent Innovations in Speech Technology
Pedro Moreno, Speech Internationalization: The Google Experience
B201: Smarphone Applications
David Goldfarb, Mobile Phones — Not Just for Data
Mike Phillips, Voice As Top Level UI for Smartphones
Harry Printz, Phonesmart Applications
Peter Marshall, The Personal Engagement Device — It’s All About Me Me Me
B203: Text-to-speech Solutions
Marc Fabiani, Integrating TTS and Recorded Speech for Natural-Sounding Speech Synthesis
Luisa Cordano, Innovative Text-to-Speech Features as Driving Factors in Application Effectiveness
Antoine Kauffeisen, Embedded Versus Online Text to Speech: How to Choose Which Way is Better for My Mobile Application
B205: Platform and Development Options in Enterprise Applications
Deborah Dahl, Distributed Multimodality in the Multimodal Architecture
Matt Whipple, Speech Driven Video On The Mobile Phone
Robert Stewart, Applications Everywhere: Getting to Application Portability on Multiple Platforms
Jamie Siminoff, Media API’s — Enabling the Future of Mobile Voice Development
B207: Speech Recognition Technology
George Zavaliagkos, Natural Language Speech Recognition and Human Perception
Patti Price, Speech Technology and It’s Social Impact
Matt Womer, Voice and the Mobile Web
Roberto Pieraccini, Towards Autonomic Spoken Language Interaction Systems: How Statistics Can Help Us Build Speech Systems that Improve by Themselves
Track 3: Special Topics
C101: Speech in the Automobile
Tom Schalk, Trends in Automotive User Interfaces
Bret Harsham, Voice Search “Shortcuts” for In-Car Infotainment
Benjamin Ao & Yoon Kim, Single-Input Voice User Interfaces for In-Car Infotainment Systems
C103: Speech-to-speech Translation
Farzad Ehsani, Mobile Speech To Speech Translation
Melvyn Hunt & Yoon Kim, A Handheld Flexible Phrase Translator
C105: Unifying Communication with Speech Technology
Bill Byrne, Google Speech APIs: How Developers can use Available Speech Resources
Joe Alwan, Using Analytics in the Development Lifecycle to Increase Success and Accelerate Launch
Mithun Balakrishna, Customizable Spoken Dialog Question Answering For Mobile Find
C107: Effective Designs for Mobile Speech Interfaces
Bob Wohlsen, Mobile Voice Computing for “Easy Rider”
Shai Berger, Moving From Handling Problems to Building Customer Relationships
Jeffrey Jacobsen, Spontaneous “Hands-Free” Mobile Computing & Communications
Leslie Spring, SILVIA, a Conversational AI
C109: Solutions for the Contact Center
Samrat Baul, Voice User “Intelligence” — Personalizing Speech Self-Service
Jeff Dworkin, Practical Steps Toward Fixed — Mobile Convergence for IP Communications
Kelly Fitzsimmons, Voice as an Asset (VaaA)
Michael Perry, Delivering a Personalized Customer Experience
C201: Speaker Authentication
Paul S. Heirendt, Web Service for Enterprise Voice Authentication
Judith Markowitz, Pouring a Solid Foundation: Addressing Common Questions about Speaker Authentication
Valene Skerpac, Speaker Verification for Mobile Authentication within the Broader Biometric Security Sector
C203: Accessibilitiy: Mobile Phones, PCs, and the Web
Deborah Dahl, Designing Multimodal Applications for Senior Users
Michael Greene, A Senior-Friendly Multi-Modal Interface
Harry Levitt, Applications of ASR for People with Hearing Loss
C205: Speech in Consumer Products
Abraham BenDavid, The Speech Servant in use with Telephone and Internet
Todd Mozer, Going Truly HandsFree
M. Mobeen Khan, TapNCharge: Using Mobile Devices to Take and Make Payments
Benjamin Ao, Toward a Desirable Voice User Interface
B207: Speech Recognition for Mobile Workers
Yangmin Shen, Voice Technology Considerations in a Multi-Lingual, Flat World
Doug Brown, Enterprise Hands-Free Solutions Reduce Costs
Mark Anikst, Robust UI for Mobile Voice-Enabled Applications
Adithya Padala, Environmental Noise No Longer Relevant for Speech Applications
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