
The Applied Voice Input Output Society

Mobile Voice Conference 2011 Presentations
Demo Derby
Davide Bonardo, New frontiers in the TTS internationalization and voices creation
Gregg M McMullen, Mobile Care: Integrating your mobile strategy with the contact center
Detlev Artelt, A movie with speech control
Roberto Pieraccini, SmartCare: Next generation customer care in the age of smartphones
Sean Brown, Multimodal Input – Where Talk and Touch Converge
Casey Jones, Hardware accelerated speech-to-text: the fastest path to hearing the true ‘voice’ of the customer
Chris Routio, Extending the customer service experience beyond the IVR
Vinay Chandra, The Next Generation of Voicemail: Visual Voicemail with Voicemail-to-Text
Sara Basson, Spoken Web: Bridging the Digital Divide, Worldwide
Prasanna Perera, The Angel Multi Modal Application
Dan Burnett, Phono & Tropo – Browser Based Voice and Messaging Applications
Tom Schalk, Voice in the connected car: a new generation
David Frankel, Scribble & Scribe: Real-time conference call transcription
Nate Dooley-Hayes, Streamlining Data Localization for Voice-activated Technology
Track 1
A101: Mobile Applications
Luisa Cordano, EBook readers and speech: what are the trends?
Vlad Sejnoha, Speech Has Arrived — Now What? How We Can Truly Achieve Critical Mass in Mobile Voice Adoption
Valene Skerpac, Speaker verification for mobile authentication within the broader authentication security sector
Heath Ahrens, Speech Technology Solutions for Distracted Driving
A103: Voice calls: Still relevant!
Marcello Typrin, Is the Phone Call Dead? Not So Much…
Werner Blessing, ID MAD – Mobile Authentication Device for many applications: mobile pay, intelligent building control & many more
Peter Voss, Hands-free self-service: Intelligent IVRs
​
A105: Effective automated customer service
Sonja Lough, How Continental Airlines Uses Outbound IVRs to Transform the Customer Experience
Peter Leppik, Managing Feedback for Speech Applications: Usability is Just the Beginning
Roberto Pieraccini, Exceeding Expectations in the Age of the “Always Connected Customer”
A107: The mobile phone as a personal assistant
Raj Tumuluri, Next Leap in Mobile Applications Development:Leveraging Delivery-Context & Multimodality
Christian Dugast, Your (automated) personal assistant cannot only listen and speak, he can read and write!: Dialog technologies for a multi channel customer service strategy
Sunil Vemuri, Voice to Action: Let your smartphone do it for you
​
A109: Unified communications
E. Kelly Fitzsimmons, Why Voice Matters
Detlev Artelt, The role of speech in Unified Communication solutions
Bachir Halimi, Very Personal, Personal Assistants for Mobile People
A111: Telephone speech recognition applications
Deborah Dahl, A Conversational Personal Assistant for Senior Users
Paul Coxwell, Identity verification and authorisation over mobile phone
Keyvan Mohajer, Giving Search & Discovery Apps a Voice
A201: Changing expectations for contact centers in a mobile world
Leslie Carroll Walker, Designing for What Mobile Callers Want
Geeta Chauhan, Dynamic Mobile Customer Care
James A. Larson, IVR and Smart Phones
​
A205: Patent issues and policies in speech
Marie Meteer, New Techniques to bring prior art to light
Ria Farrell Schalnat, Trends in preventing over-reaching in speech patent claims and lawsuits
Jeff O’Neill, Esq., In-House Counsel Perspective on Patent Policy
A207: Speech applications for mobile workers
Raj Tumuluri, Context-aware personal mobile assistants in Healthcare
John Pollard, Enterprise Voice-to-Text Services: The Secret Weapon in Maximizing Mobile Workforce Effectiveness
Rob Chambers, Extending voice-enabled enterprise applications to the mobile workforce
A209: Making the most of multiple media
Valentine C Matula, From Mobile Voice to Untethered Multimedia
Eli Piro, Using Emoforce to Re-enforce
Kent Winter, IVVR and Video-Enablement: New Opportunities for the Mobile Developer
Track 2
B101: Speech recognition in noisy environments
Brigitte Richardson, Ford SYNC – A Mobile Voice User Interface
Thomas Scheerbarth, Talking Apps on the road – How multimodal design can make internet usage attractive during drive
Bert Semple, Voice processing to improve intelligibility and speech recognition accuracy
B103: Voice delivers new options
Dr. Inderpal Singh Mumick, Mobile Voice Value Added Services
Karen Owens, To Press or Say…That Is The Question
Martin Feuerhahn, The Future of Communication in Social Media Networks
B105: Multimodal user interfaces on mobile devices
Anne K. Sullivan, Speech on Mobile: Multimodal Design Principles
William Crossman, Sub-Vocal Speech and Directed Sound: Definitely the Next Big Things!
Ahmed Bouzid, Cloud-Based Multi-Modal Application Development and Deployment
​
B107: Hosted options in customer service
Gregg McMullen, Customer service in the ‘cloud’: Options
George Matar, Cloud-Based Speech Models Improve the Customer Experience and Accelerate CRM Initiatives
Melvyn Hunt, A Comparison between User Behavior in Two Address Collection Applications
​
B109: Speech in the automobile: Safety and usability
Adam Elman, Designing for the driver’s seat
Silvio Nasi, Is my car really listening to me or what?
Todd Mozer, Going Truly Handsfree in Cars
B111: Smarphone Applications
Vikram Dendi, Automatic Language Translation for Dialogs
Mazin Gilbert, The AT&T Watson Engine and Platform: Voice Recognition and Beyond
Emmett Coin, Adaptive Conversational Moves in List Management
​
B201: Effective designs for mobile speech interfaces
Kathy Lee, Understanding Mobile Users
Diego Zanin, Designing Effective Voice Interfaces for Android
Dan Burnett, Trends in Speech Standard Development
​
B203: Platform and development options in enterprise applications
Paul S. Heirendt, Providing TRUST In A Cloud Centered World
Alex Duncan, Fight Talk – The Terror of Google Voice and Skype
Anton Ivanov, Just Say It: A Novel Approach to Open-Ended Questions
​
B205: Customer service technology options
Dena Skrbina, Streamlining the Multi-Channel Contact Center for Better Customer Experiences Across All Touchpoints
Robert Stewart, Network ASR Throwdown
Yoon Kim & Melvyn Hunt, Rapid Adaptation to Singapore English
​
B207: Effective use of text-to-speech technology
Niclas Bergstrom, Making Apps Talk!
Catherine Glidden Zhu, Tangible Techniques Simplified: Proper Design Methodologies for TTS
Farzad Ehsani, The Use of TTS in a Healthcare Setting
B209: Flexible user interactions in customer service and sales
Paolo Baggia, Multilingual Voice Applications: Issues and Solutions
Silke Witt-Ehsani, Personalization based Adaptive Dialog structures
Kevin Chatow, Deconstructing Natural Language for Better Customer Care
B211: Technology supporting mobile device applications
John Nogrady, Multilingual Voice Applications: Issues and Solutions
Stefanie Tomko, Speech in the Automobile
Patrick Ehlen & Michael Johnston, Multimodal Interaction and Grounding in Voice Search
Ajay Juneja, Building mobile Natural Language Applications with Speak With Me & Loquendo
​
​
​
​
​