
The Applied Voice Input Output Society

Voice Search Conference 2009 Presentations
Track A:
A101: Delivering Voice Search Solutions
David Mitby, Voice Search for Everyday Life
Time Paek, Search Vox: Leveraging Multimodal Refinement and Partial Knowledge for Mobile Voice Search
Emmett Coin, Synthetic Agent Relationship Adaptation Via Meta-Dialog
A102: Supporting Unstructured Searches
Leslie Spring, An Overview of SILVIA, a Conversational AI
Bradford Starkie, Pronunciation Tuning for Voice Search
James Larson, Voice Search and the Semantic Web
Samrat Baul, Finding the Needle in the Haystack: Context-based, Unstructured Search
A103: The Voice User Interface in Voice Search
Matt Yuschik, Multimodal Voice Search in the Call Center
Thomas Schalk, Multimodal Voice Search in the Call Center
Ali Mischke, UI Design Talk
A104: Multimodality with Embedded and Network Speech Technology
Deborah Dahl, Frontiers in Interaction: The Power of Multimodal Standards
A105: Advanced Applications and Technology
Paolo Baggia, PLS, a New Standard for Pronunciation Lexicons
Jay Wilpon and Giuseppe Di Fabbrizio, Mash it up! – A Speech Mashup Framework for Mobile Voice Search
Peter Trompetter, Natural Language Applications and the iPhone
Sara Basson, Rajesh Balchandran, Mark Epstein, Martin Labsky, and Larry Sansone, Conversational Interface to Manage TV Content
A201: Innovative mobile applications
Mike Phllips, vlingo Mobile Search Making it Simple
Yvonne Chou, What People do with Voice Search Services
Amit Desai, Mobile Voice Search Expands Telematics Opportunities
Kent Wittenburg, Voice Search while Driving: Is it Safe?
A202: Business Directories and Local Search
Jordan Cohen, And You Are Paying For That?
Geoffrey Infeld, Selling Voice Products to the Local SMB: What They Want. What They Really Need…And How to Capture This Lucrative Market
A203: Contact Center Solutions
Callan Schebella, Voice Search as an Enhancement to Traditional IVR Interactions
Gerd Graumann, The ROI of Speech – Stretching the Contact Center Dollar
Remus Siclvoan, Leveraging Speech Technology in Healthcare
A204: Voice Search in Contact Centers
Todd Woodstra, Voice to Text Transforming the Contact Center
Diego Lomanto, Customer Focused Analytics
A301: Mobility Applications
Joe Wölful, Voice Search of Connected Databases
Keyvan Mohajer, Mobile Voice Search: Maximizing the Potential of Mobile Devices
Melvyn Hunt, Combining “Open” and “Closed” Voice Search
M. Mobeen Khan, Selecting, Building and Deploying Successful Voice-enabled Mobile Applications
A302: Audio Search and Speech Analytics
Diego Lomanto, Mining Customer Interactions for Value – Speech Analytics Best Practices and Case Studies in the Contact Center
Michael Ullrich, Doing More With Less. How Speech Analytics Improves Operational Efficiencies and the Customer Experience
A303: Supporting Mobility in Contact Centers
Hetal Pandya, Mobile Care: An Extension of the Call Center
Roberto Pieraccini, Multi-Modal/Multi-Channel Enterprise Voice Search: the Future of Customer Care
Track B:
B101: Directory Assistance and Local Search
Mike Lubben, Reaching The DA Automation Rate Inflection Point
B102: Creative Technology and Applications
Melvyn Hunt, Embedded Voice Search on Mobile Devices
Nikos Chatzichrisafis, SVOX, When in Rome, Talk as the Romans
B103: Efficient Dialogs and Search in Contact Centers
Alim Gafar, Multimodal Customer Care on 3G Mobile Phones
Stephen Keller, Using Weights in SRGS to Increase Accuracy
David Winarsky, Expanding the Call Centre Through Mobile Self Service
B104: Searching Audio/Video Files and Speech Analytics
Marsal Gavalda, Market-Proven Applications of Media Search and Speech Analytics
Gad Oren, Speech-to-Text & Audio Search Engines Based on a Generic Phoneme Recognizer
B105: Call Center Technology and Application Execution
Rosanna Duce, Loquendo’s Best of Breed Speech Technologies and TTS/ASR Samples
Paul Watson, Voice Authentication On-Demand – Your Voice as Your Key
RJ Auburn, ABC, Voice Applications easy as 123 with Prophecy Designer
B201: Multimodal User Interfaces
Gary Wright, A Year Using Voice Search
James Larson, Speech Search VS Touch Sensitive Screens: Who Will Win the Mobile User Interface War?
Mazin Gilbert, Multimodal Voice Search for Interactive Media
K. W. (Bill) Scholz, Developing IVVR Applications for Teaching and Customer Self Service
B202: Delivery Platforms and Services
Davide Bonardo, Loquendo TTS Director: the Next Generation in Authoring Tools for Speech Synthesis
Bruce Pollock, Hosted or Premise-based Voice Solutions: Key Issues to Consider in Lean Economic Times
Rob Chambers, Speech as a Service – How to Put Your Speech Solution in the Cloud
B203: Technology Supporting Voice Search
Gad Oren, Speech to Text & Audio Search Engine Based on a Phoneme Recognizer
Valentine Matula, Production Speech Experience Applied to Voice Search Applications
Melvyn J. Hunt, A New Kind of Distributed Speech Recognition for Mobile Voice Search with Special Relevance to the iPhone
B204: Approaches to Application Development
Paolo Baggia, Emotion in Speech Technologies
Ron Owens, The Impact of Presence and Location-Based Services on Application Development
Craig Campbell, Personalized Speech – TTS options from the Kernel to the Cloud
B301: Audio/Video Search on the Web and in the Enterprise
Kyle Morton, Universal SEO: Bringing Audio and Video Content to the Search Economy
Gad Oren, Enhancing Speech to Text with Semantics
B302: Making Mobile Devices and Services More Usable
Todd Mozer, Voice Control and Search through Bluetooth Headsets
Catherine Glidden Zhu, User Interface Design Challenges in Multimodal Interaction
Brad Bargen, Integrating Voice and Predictive Text to Simplify the User Interface
Michael Greene, Enhancing Accessibility and Personalization Through Senior Friendly Design
B303: Managing Communications and Contacts
Steve Gutierrez, Unifying Networks for Unified Communications
Spencer Murray, Leveraging Speech Analytics: New Approaches to Uncovering Critical Insights on Quality
Peter Diedrich, Voice Activated Communications: A Platform Approach to New Revenue and Enhanced User Experience
Igor Jablokov, Voicemail-to-Text Conversion: The Payoff
Keynotes
Keynote panel: Challenges and solutions in voice search technology
Marsal Gavalda, Director of Incubation, Nexidia, Inc.; Melvyn Hunt, Co-founder, Novauris Technologies; Johan Schalkwyk, Senior Staff Engineer, Google
Speaking to the Web, the World, and Each Other: The Future of Voice and the Mobile Internet
Marc Davis, Chief Scientist, Yahoo! Connected Life
Keynote panel: Voice Search: Evolution or Breakthrough?
James Larson, VP, Larson Technical Services; Michael Cohen, Manager, Speech Technology Group, Google; Rob Chambers, Principal Group Program Manager, Speech Components Group, Microsoft
Sponsor forum: Product Announcements and Features
Joe Bentzel, Chief Marketing Officer, SpeechCycle; Yoon Kim, CEO, Novauris Technologies, Novauris Technologies; Paolo Baggia, Director of International Standards, Loquendo
Keynote Panel: How Will Contact Centers Evolve in the Voice Search Era?
Joe Bentzel, Chief Marketing Officer, SpeechCycle; Ron Owens, Director Professional Services, Communications Enabled Business Solutions, Nortel; Monique Bozeman, Principal Analyst, Monique Bozeman Consulting
The Role of Patents and Intellectual Property in Speech Technology and Business Decisions
Eleanor Farrell Schalnat, Counsel, Frost Brown Todd; President, Cincinnati Intellectual Property Law Association; Paul Skiermont, Partner, Bartlit Beck Herman Palenchar & Scott LLP; Chris Marchese, Principal, Fish & Richardson P.C.; Chip D’Angelo, Principal and Co-Founder, 1790 Analytics and 1790 Capital
Key Messages from the Conference: New paradigms or more of the same?
Bill Meisel, President, TMA Associates; Rosanna Duce, VP International Sales, Loquendo; David Nahamoo, Speech Business Strategist & CTO, IBM Research
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