The Role of Speech Analytics in VUI
Uncovering customer needs adds value to interactions.
One of the challenges of dealing with customers is understanding, predicting, and anticipating their reactions. We'd also like to know what they think about our services, sales, and competitors and how satisfied they are with our offerings and service.
The assumption is that if we knew all this, we could improve our communication, service, and sales at various contact points. And in a time of multichannel reality, it is our obligation to provide not only unified communication but also a unified experience.
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