
The Applied Voice Input Output Society

Voice Search Conference 2008 Presentations
Track A: AVIOS Applied Voice Technology Seminar
A102: Delivering high-volume voice search applications
Joe Cardillo, Guided Self Service: Secret Agents Supporting Speech
Valentine Matula, Extending Production Speech Experience to Voice Search Applications
A103: Dealing with unstructured searches
Jim Larson, Search Using Metadata
Judith Markowitz, The Power Beneath
Mike Phillips, Adaptive HLMs: The Next Generation of Language Modeling
A104: The Voice User Interface in Voice Search
Charles Galles, People Say the Darnedest Things
A105: Standards and multimodality
Deborah Dahl, New W3C Standards for Speech and Multimodal Applications
Juan Gilbert, Prime III: One Machine, One Vote for Everyone
A106: Special topics in Voice Search
David Brigida, Real Time Translation as a Service
Gad Oren, True Phonemic-Based Speech Recognition
Peter Trompetter, Reduce Application Cost of Ownership with Conversational Dialogue
Veeru Ramaswamy, Speech Compression for ASRs in Voice Search Applications
Track A: Applications, Strategy, Business Models & Marketing
A201: Business models in voice search
Mike Wehrs, Mobile Search Drives New Opportunities for Ad Revenue
Roger Nunn, When the ROI Works: Speech Applications for Ads and Direct Response
A203: Searching audio/video sources on the Web and in enterprises
Alexander Castro, Maximizing Online Video’s Potential Requires Changing the Way We Think About Search and Advertising
A205: Delivering relevant ads
Frank Riva, The Art of Delivering Meaningful and Relevant Voice Ads
Todd Rose, Voice Search Technology: Delivering Relevant Audio Ads
A301: Speech and Mobility
Mike Wehrs, Mobile Search Deployments
A302: Applications of Voice Search II
Joe Wölful, Selecting the Right Speech Recognition Technology for Your Application
Nick Quain, CellWand
Nitendra Rajput, World Wide Telecom Web: providing an ocean for voice search …
Todd Mozer, Bluetooth Headsets as a Voice Search Client
A303: Agent support of automation in services
Jim Bonasera, Reasons Why Agent-Assisted Speech IVR is Important to the Customer Experience
Llance Kezner, Guided Self-Service: Making Speech Easier to Adopt
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Track B: Design Strategies, Tools & Delivery Platforms
B102: Directory assistance
Garry Galinsky, Human Voice Automation
Susan Wilson, Nuance Voice Search Directory Assistance
B103: Contact center automation and analytics
Paul Peacock, Proactively managing the challenges arising from increased adoption of Voice Search
Pat Peterson, AVOKE Caller Experience Analytics — Demo
Paul Watson, Effective Call Center Automation and Agent Support
B104: Local and general mobile search
John Elliott, Voice User Interfaces — Unlocking Data Service on Mobile Phones
B105: Innovative Speech Technology
Gad Oren, True Phonemic-Based Speech Recognition
Gerd Graumann, Tuning Speech Applications for Success
Yoon Kim and Melvyn Hunt, Single-Input Voice Search for Mobile — including very long lists
Monica Bisacca, Innovative speech technology
B106: Supporting speech technology
Nikos Chatzichrisafis, SVOX Mobile: Meeting Quality Expectations in Over 30 Languages
Paul Welham, CereProc
Hans Wang, Small Array Microphone: The Enabler of Voice Search
B201: Multimodal user interfaces
Collin Holmes, V-ENABLE
Tom Schalk, Multimodal Search in Mobile Devices
B203: Dialog strategies for voice search
Kent Wittenburg, Voice Search Without Errors: Impossible Dream?
Melvyn Hunt, Natural Language Input for Voice Search
B204: The role of standards
Bill Scholz, Advanced Dialog Management: Emerging standards for managing advanced dialog on server and client
David Thomson, New Standards for Speech Development
Jean Fracois Gyss, Benefits of metalanguages for rolling out natural language applications
B205: Voice hosting: Outsourcing the voice infrastructure or application
RJ Auburn, “The” Question: Hosted or Premise?
B301: Converting voicemail to text
Anthony Bladon, Voicemail Search: A New Frontier
David Thomson, Voicemail Transcription for Autoattendants
B302: International and multilingual services
Alan Knipe, Cultural Differences in Designing Speech Interfaces for Former British Colonies in Asia
Detlev Artelt, A Look at the Europe Voice Search Market
B303: “Personal assistant” and avatar services
Bachir Halimi Very Personal, Personal Assistants for Mobile People
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Track C: Call Center automation & Unified Communications
C201: The impact of voice search and mobile ads on call centers
Bill Meisel, The Voice Search Paradigm in Call Centers: Just Say It!
Joe Alwan, Analytics — The Key To Agility and Thriving On Change
Patrick Nguyen, Machine Over Human: Speech Applications Take Direct Response Orders
C202: Customer-friendly call center applications
Remus Siclovan, Leveraging Speech Technology
Gary Wright, Thinking Like Callers
C203: Infrastructure for contact centers adapting to Voice Search
Jeff Galino and Brian Derr, Leveraging Speech Analytics to Drive Improved Contact Center Performance
Steve McCoy, IVR in Virtual ACD Solutions
C204: Supporting mobile devices in call center applications
Jeff Campbell, Mobile, Multimodal Interactions with the Contact Center
C205: Speech analytics for business intelligence
Anna Convery, Structuring Voice of Customer Data to Unlock Business Intelligence
Jeff Gallino, How Uncovering Key Business Intelligence Can Save Revenue from Dropping Off the Bottom Line
Mark Pfeiffer, Podmining® — SAILing the multimedia web
Pat Peterson, Analytics for Operational Business Intelligence
C301: Improving the user experience
Jim Larson, Voice Search Query Structure
Paolo Baggia, Flexible and Robust ASR Grammars
Stephen Keller, Speech Tuning: Practical Tips to Improve Performance
C302: Agents and automation
Jeff Wiles, Dynamic Customer Experiences
Matt Yuschik, Speech Tuning: Practical Tips to Improve Performance
C303: Managing communications
Dustin Donaldson, Putting the Unified in Unified Communications
Lupo Pape, A Vision for the Personal Assistant
Mike Berlin, Deploying Unified Messaging with an Evolving Telephony Infrastructure
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