
The Applied Voice Input Output Society

Mobile Voice Conference 2014 Presentations
Tutorial and Hands-on Workshop
Building and Advanced Dialog Application
Marie Meteer, What’s “Advanced Dialog”
Emmett Coin, Building an Advanced Dialog Application: Creating a Personal Assistant
Keynote Presentations
Robert Weideman, Virtual assistants: Transforming the customer experience for the enterprise
Rick Osterloh, Trends in Mobile Phones
Track 1: Trends and Business Applications
A101: Mobility, Voice, and Efficiency
Brent White, Giving voice to the sales cloud
Moshe Kogos, Voice to Text: Emerging Solutions
A103: Mobile personal assistants: The impact on user expectations
William Meisel, Natural language as a means of unifying applications and features
Marsal Gavalda, The Evolution of Personal Assistants: from Science Fiction to Reality to the Transparent Brain
A105: The evolution of the contact center in a mobile world
James A. Larson, The Future of IVR Systems in the Mobile Era
Howard Lee, How Siri has changed the call center: new best practices
A107: Company-specific personal assistants
Mark Hanson, Driving the Customer Experience with Next-Generation, Speech-Enabled Mobile Apps
Anna Wichansky, Engineering a Quality User Experience for Mobile Speech Enterprise Applications
Raj Tumuluri, Enterprise Virtual Assistants for Knowledge Workers
A109: Personal assistants within the enterprise
Raj Tumuluri, Effective deployment of virtual assistants within the enterprise
Bachir Halimi, Virtual Business Assistants
A111: Mobile apps: Creativity required
Thomas Scheerbarth, Smartphones – how users can benefit from smart voice applications – at home and underway
Peter Lasensky, Put your money where your mouth is
A201: Advertising and market intelligence in voice systems
William Meisel, The Power of Voice in Mobile Marketing
Peter Leppik, Collecting Actionable Customer Feedback
A203: Mobile personal assistants: Current status and goals
Sean Brown, General Personal Assistant and Voice Search Options
Andy Peart, Making the ubiquitous personal assistant a reality
A205: Multiple modes of customer service: The evolution of the contact center
Matt Yuschik, Multimodality For Mobile Banking
Mike Monegan, Driving Omnichannel Customer Service with Mobile Devices
A207: The mobile worker: Enabling the human-computer connection
Robert Harris, Unified Communications and BYOD
Sébastien Bratières, Speech-driven applications in industry
A209: What’s going on: Analytics for insights
Navdeep Alam, Transforming raw data to profitable intelligence in mobile networks
Joachim Stegmann, Voice Analytics in Customer Service
Track 2: Technology and Best Practices
B101: Mobile speech interfaces: Alternatives and effective design
Benjamin A, Automotive Speech Application in the Post-Siri Era
Egor Naumov, The Importance of Voice Interaction APIs for Mobile Apps and Smart Devices
Ajay Juneja, Client vs. Server? How about both?
B103: Considering mobility in contact center speech applications
Valentine Matula, HTML5 and WebRTC Will Change the Use of Speech Technology in Customer Service: Understanding and Planning
Bruce Pollock, The Continued Evolution of Multi-Channel customer communication; real-life examples and issues for consideration
B105: Effective mobile speech applications
Bradley Music, Voice in situ: collecting global speech data
Silke Witt-Ehsani, An Intelligent Assistant for Wellness
Stan Kinsey, Trends in mobile user interaction: Voice Command Wearables
B107: Effective user interface design
Thomas Schalk, Speech in the Car: Improving User Satisfaction
Jeanine Heck, Talking to My TV
Wolf Paulus, Emotional Prosody
B109: Interpreting natural language
Phil Shinn, It is not known why Zipf’s law holds for most languages
Richard Wallace, AIML 2.0 – Virtual assistant technology for a mobile era
Brian Garr, A Semantic Interlingua; making all NLU multilingual
B111: Trends in mobile user interaction
Paul Liu, Intelligent Voice
Nick Roche, Always On, Always Listening, Always Understanding
B201: Building multimodal mobile apps
Deborah Dahl, Technologies, Tools, and Standards for Multimodal Application Development
Sean Brown, Use the Full Power of the Mobile Device: The Latest of Multimodal Designs
B203: Natural language in customer service automation
Yoryos Yeracaris, Using ASR with Human Assist in Mobile Applications
Sébastien Bratières, Voice-enabled CRM
B205: Hands-free: Voice-only interactions
Jeff Rogers, TrulyHandsfree, today and tomorrow
Brian Radloff, Voice-Only Solutions for the Connected Cars
Alexandros Tsilfidis, Indoor voice processing: the need for specialized voice engines
B207: Speech and natural language: Where are we now, and where are we heading?
Francesco Cutugno, Are we ready to add emotive feedback to mobile speech interfaces?
Roberto Pieraccini, Speech and natural language. A research update
Jordan Cohen & Fathy Yassa, Speech morphing – an easy way to change heads
B209: Speaker authentication and identification: Security and personalization
Bryan Chaney, The Case for Bi-modal authentication on mobile devices
Julia Webb, Top 5 Global Bank Mobile App Voice Authentication Deployment